When using a CoinTR account, some conventional objective reasons may cause assets to be frozen.
This article will show you the summary of frozen assets cases on CoinTR with related solutions.
If your trade order is not filled, your funds will be frozen. You can find your order under “open order” and choose to cancel the open order.
If your withdrawal is pending, the funds will be frozen. Please get in touch with customer service to check for you if the withdrawal is in a state of consistent pending.
Note: How to check your pending withdrawal?
Click “Deposit&Withdrawal History” in “Funding Account” of “Assets” and then click “Withdrawal History” where you can see all Pending withdrawals.
Please make sure the corresponding account being sufficiently funded before your spot/futures trade. Your transactions will be affected for underfunded accounts.
Note: How to transfer?
Click “Transfer” to transfer funds to the corresponding account.
If the above conditions are not met, please submit a request or contact our online customer and provide your UID/registered email/registered mobile phone number, and we will make a detailed inquiry for you.
To solve your problem as soon as possible, please do not submit the request repeatedly.